Go-Live
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Support as we plan, prepare & start to use our new Digital Tools.
Transforming our Volunteer Experience - click here
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A warmer welcome for everyone.
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Redesigning the appointments process.
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Introducing a welcome conversation.
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New digital recruitment tool
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Improved self-service for new volunteers.
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Simplifying how we volunteer together.​
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Team-based approach allowing tasks to be shared.
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Clearer purpose and responsibilities of teams.
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More flexible volunteering.
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New digital tool for adult volunteers.​
More engaging learning.​
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Reviewing current training and moving to learning.
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New digital learning tool with personal and engaging content.
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Includes new co-designed Safeguarding learning.
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Supporting Digital Tools - click here
Easy to use and mobile-friendly.
Specialist functionality
Single Sign On
Digital first, but not digital only
Fewer steps and less administration
Continuous improvement over time
Scouts.org.uk Website​​
Volunteering Opportunities​
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Better able to attract more volunteers through a wide range of channels.
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Clearer information upfront about roles, responsibilities and what to expect.​
My Membership​
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Reduced administration (including references and disclosures)​
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Improved visibility of information.
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Easier to manage processes eg. Permits and Awards
My Learning​
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More accessible, engaging and enjoyable learning.
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Easier reporting and management of learning.
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Centre Support Model - click here
TIER 0​
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End Users
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'How do I reset my password?'
'Why is my role now X?'
'How do I apply for a permit?'
TIER 1​
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Local Go-Live Support Teams
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Support users with digital tools
Answer basic questions about changes (roles, teams, process)
Answer queries on cultural roles
Go-Live Support Options
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1) Complete the enquiry form below.
We will contact you by your selected method.
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2) Phone Support
0208 236 0040
available Mon - Fri, 9am - 12pm
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3) Whatsapp
07495 431 183
available 24/7
TIER 2​
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Support Centre & HQ Staff
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'My data isn't right'
'I can't access something I need to'
'Something isn't working'
Feedback on changes and system
TIER 3​
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IT Support and HQ Staff​
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Service issues
System admin (role, process configuration)
HQ roles and access
Major cultural/process issues
DISTRICT GO-LIVE CONTACTS
Bishop’s Stortford
William Compton (DC) / Maureen Hargrave
Contact the Bishop's Stortford Go-Live Team
East Herts
Andy Barnard / Gill Pearce
Contact the East Herts Go-Live Team
Elstree
James Pugh (DC) / Simon Pyzer / Paul Norman
Contact the Elstree Go-Live Team
Harpenden
Russ Brooks (DC) / Alison Totty / Chris Tickler / Jackie Agg
Contact the Harpenden Go-Live Team
Hemel Hempstead
Margaret Griffiths (DC) / Nickie Davies / Dave Gilden / John Larkin
Contact the Hemel Hempstead Go-Live Team
Hertford
Chris Searle (DC) / Arthur Lewis / Ian Smith
Contact the Hertford Go-Live Team
Hitchin
Tony Hankin / Tina Hay / Ben Pearson
Contact the Hitchin Go-Live Team
Letchworth & Baldock
Rob Coldrey (DC) / Chris King / Wendy Tierney
Contact the Letchworth & Baldock Go-Live Team
Mid-Herts
Tony Lyall (DC) / Linda Hansan / Keith Ingrey
Contact the Mid-Herts Go-Live Team
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Potters Bar
Laurie Cahill-Smith / Sophie Burden
Contact the Potters Bar Go-Live Team
Rickmansworth & Chorleywood
Martyn Gowing / Paul Stevenson
Contact the Rickmanworth & Chorleywood Go-Live Team
Royston
Carole Rhind (DC) / Stuart Sharpe
Contact the Royston Go-Live Team
St Albans
Annette Payne (DC) / Caroline Atkins / Ben Clewett / Alex Halliday /
Ian Burnett / Andrew Hill / Gavin Bray / Stuart Vowles
Contact the St Albans Go-Live Team
Stevenage
Steve Skittrall / Jordan Dutt
Contact the Stevenage Go-Live Team
West Herts
Ian Cutler / Stephen Spall
Contact the West Hert Go-Live Team
Ware
Paul Stretch (DC) / Kaz White
Watford North
Jack Mawhinney (DC) / Keith Rogers / Chloe Rogers
Contact the Watford North Go-Live Team
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Watford South
Chris Turnbull (DC) / Toby Hancock
New system and process training for Volunteers - click here
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Live sessions
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Suite of guides
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Step by step written guides
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Videos for all functions within digital tools all available online